FAQ
Frequently asked questions
Still wondering about something? Call us at (248) 617-0257 and we will gladly help.
Do you offer virtual appointments?
Yes. Our office offers fully HIPAA compliant virtual appointments, so you can meet with Dr. Shen from home or work.
Do you accept health insurance?
We do not bill insurance directly. That lets us give you more time and more personalized care without being limited by insurance rules.
Your insurance may reimburse you for out of network care, and we are happy to provide detailed receipts you can submit. Most plans should still cover any medications or lab tests we prescribe.
What does the free phone consultation include?
A relaxed 20 minute call where we learn about your goals and you learn how we work. Together we decide whether Crownwood is the right fit. There is no cost and no obligation.
What is the Built to Thrive Program?
A structured 9 month, physician guided medical weight loss program. Your plan is built around your health profile, lifestyle, nutrition habits, activity level and behavior patterns.
Care is individualized and may include medication options when appropriate, along with evidence based nutrition guidance, exercise recommendations and behavioral counseling.
What happens at a follow up session?
Follow up sessions run 30 to 60 minutes. We review your progress, refine what is working and explore new ways to support your health.
Is this only about weight?
No. We look at hormones, metabolism, inflammation, sleep, stress and nutrition together, with a special focus on diabetes, metabolic syndrome, cardiovascular health and whole person primary care.
What are my next steps?
Schedule your free 20 minute phone consultation with Dr. Shen. Call (248) 617-0257 or use our contact page and we will reach out to set a time.
Your next step
You don't have to settle for just okay
Start with a free 20 minute phone consultation. No pressure, just a real conversation about your goals.